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This
Week: Amnet
Two weeks ago I picked on Racsa. This week I will pick on
Amnet, their partner in the sham they call service.
It all
started a few years back when RACSA allowed cable
companies like Amnet to provide internet service by way of
cable modem. We were all excited that there now was an
alternative to RACSA, and surely the local cable companies
would provide a much better level of service than the
state owned company.
We were
wrong.
First off, the cable companies are providing interner
service over their cable network but only as an agent of
RACSA, which means nothing really had changed. The cable
company was able to charge it's customers a rate for cable
and internet connection and RACSA would bill it's portion.
Three or
so years later, not much has changed, except that the way
of RACSA rubbed of on Amnet and I suspect, from the
comments of friends who use the other cable company,
CableTica. What makes me believe this?
At the
beginning of this year, internet service was spotty at
best. Very frustrating to sit there and wait for what felt
ions for a page to load, and for those of us who make
living using the internet, much more when you have to
constantly check and recheck your work as the the system,
for no apparent reason or logic, just drops.
My Amnet
bill comes payable on the 15th or each month, that is, the
billing period is at the beginning of the month but no
late charges applied if paid by the 15th, so, well, I wait
'till the 15th to give them my money.
This time around I asked for a discount. I picked a 30%
discount rate as a reasonable figure, though the service
was less than normal at least 50%of the time.
I knew
going in the reaction and the explanation: we can't do
that and besides you should call on RACSA, it's their
system that fails. I never bother to call on RACSA as they
would without a doubt tell me to talk to Amnet.
This month, on the 15th, I will make my Feb. payment with
all the confidence that it is not Amnet that is at fault
for the continuing bad internet service.
Ok, I
made my stand!
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