ICE Ends Grace
Period For Paying Telephone Bill
The Instituto Costarricense de Electricidad
(ICE) has for some time maintained a
practice of giving its customers eight (8)
days grace to pay their telephone bills,
that it is would not cut service until eight
days after the bill was due.
However, in a press release, the state
telecom announced that it will cut service
the day following the due date and customers
have to request a reconnection, which
entails visiting an ICE agency and be
charged a reconnection fee.
In addition, ICE informs that an unpaid
balance on one telecom service can prejudice
another. For instance, having an outstanding
balance on a home telephone bill, can affect
the service of a cellular telephone and/or
internet connection, if all the services are
in the name of one customer.
ICE officials say that customers can check
their outstanding balance and due date by
simply calling 187 or going online at
www.grupoice.com or
click here.
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