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ICE Accused Of Failing To Reinstate TDMA Customers
The Defensoría
de los Habitantes (Ombudsman's office) has
intervened on behalf of customers of ICE's
TDMA cellular service, denouncing that the
public institution is not TDMA cellular
lines if a telephone is lost or service is
suspended, forcing customers to switch over
to 3G.
The situation forces customers to connect to
the 3G service and the cost of adquiring a
3G cellular phone.
Ofelia Taitelbaum, the ombudswoman, assures
that he roffice will be investigating into
the practice by ICE and without notifying
customers aforehand.
ICE announced that it will be elminating the
TDMA service in the coming year and
assigning that frequency to the 3G network.
Customers will have the choice to switch
over to 3G or GSM without changing their
number.
The Defensoría says that forcing customers
who have lost of phone or have their service
suspended is illegal.
Currently some 264.000 ICE customers
continue to use the TDMA service, a little
over half of TDMA subscribers prior to the
introduction o of the 3G.
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