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INSIDECOSTARICA.COM | COSTA RICA  NEWS |   Monday 07 November 2011


Where O Where Did All The Tourists Go?
By John R. Holtz*

Only a week ago, we were brimming with confidence and the Instituto Costarricense de Turismo (ICT) just assured Costa Rica of a great 2011, a 5% increase in tourism over 2010. Meanwhile, CANATUR said, “well maybe” but the smaller hotels will not do so well. And the ad hoc hotel group Pro-Tur said, “No way!”

And let´s not forget the 30,000 medical tourists who will be coming down for that special Costa Rican face lift price and that world renown Tico hospitality. (“Why it´s almost like a vacation,” as her swollen lips sipped ginger ale through the straw sitting in the shade at $400 a night.) Certainly medical tourism is a mega-mega growth industry that has yet to show a profit. Not everyone should convert their homes or invest into care centers and advertise like hell; can´t miss, just like “Mega-Mega Deal.com” in the 90s.

Never mind the single largest source of tourism is the perpetual tourist who has been living off our land for God only knows how long by simply crossing one of two borders and hanging out for hours in another country and then coming back and once again counted in the tourist ledger as “new”. Or, that all countries are fighting a heart break recession and the fear of unemployment and the bottom line is that Costa Rica has nothing special to offer the 6 to 7 hour traveler who pays a premium price for an airplane ticket because in 2007 we went literally whaco cutting down the jungle, putting up billboards blocking beautiful roadside views and chasing away the wildlife in the name of short term profit and real estate sales.

I am exhausted trying to figure all these advertised deal out. Remember the Peter Drucker KISS theory? Keep it Simple Stupid. (They forgot)

No deal, not matter how complicated like pay for five days and getting 1/2 night free are not valid between December 15 and January 2.

The government´s answer to the 3%+ in drop in tourism is to look for rich Russians and Chinese who pretty much need to give up their DNA to get a 30 day visa rather than improve the tourist experience itself.

The reason for the drop off?

The U.S. and Europe are each trying to fend off a second recession and the Canadians are hanging out in Mexico for the winter with 180 day and not 90 day visas as in Costa Rica. (Six months = Almost no snow. Still a little chilly, but usually much snow.)

While this is not the beginning of the end, there are some pretty good clues here that paradise has its problems and we need put more than a band aide on the wound, maybe even CPR to get the groove back.

When Americans are willing to spend their vacation in drug invested, violent Mexico rather than Costa Rica, there is something said.

Money is tight and travel is frugal this year and Costa Rica is not the place to be if you have a limited budget. It sounds good on paper but when you arrive? It is reality time. The first thing that hits you is the us$15 per person arrival tax and you have not seen a monkey yet.

When the ad says meet and eat with native families in this peace loving nation that translates to rice, beans, two tortillas and an egg. Coffee is extra and no refill. All included for only $13 + 10% tip + 13% tax soon to be 14%. (A $16 meal). Not to mention the "Tours R Us" real estate sales who promise living in Pura Vida on just a small amount of what it costs in your home country.

Car rental prices have gone up as have taxies and even public transportation. Gas has not. That´s not reality!
After popping a Cialis around 4:00PM, take a quiet walk on the beach, holding hands at midnight while enjoying the shimmer of our famous silver moon is just asking to get mugged, raped or killed. Worse, do that in downtown San José day or night.

The tourism dollar represents approximately 12% of the Costa Rican GDP and what projects the State has only taken seriously are the up-scale all inclusive resorts and the planned luxury projects forgetting about the horse that got us here: The beaches, jungles, mountains, boutique hotels, ecology, surf camps, reasonably priced and rustic places to eat not to mention lots of cold and well priced beer. You know, “frugal”, but fun which is not being advertised.

Instead we have the world famous and highly touted by our own former President, Oscar Arias, “Exclusive Resorts” and the famous Andre Agassi – Steffi Graf Tennis Compound. ”Exclusive” advertises only 1 9 apartments and no Andre or Steffi compound.

Let´s not forget the $1,000 a night with the guest´s own personal butler, the Regency near Los Sueños; never built and went bust.

Adjacent to the Port of Caldera lies another pipe dream, La Roca, an exclusive development with stores, medical facilities, two golf courses room for all those baby boomers to retire….never happened.

The Papagayo groups have history on their side and have been around for years catering to the upper middle class with the Four Seasons. That has legs. However, those are not enough to feed a very hungry dragon.

Costa Rica went “Wanna be Rich” in 2006 and 2007, got off it´s good and trusty steed named Real Ecology, dropped family travel, became a haven for yoga and expensive spas and when the recession hit, they just went under.
Even in 2010 while more tourists arrived, they spent less days and less money than 2009. A sign right there that things were being ignored.

Countries to the north and to the south picked up the slack.

You might not like Ortega who seems likeable only to Nicaraguans however, Nicaragua offers much better prices for everything from food to lodging as well as security. Our neighbor to the south, Panama, went on a PR blitz capturing more and more typically Costa Rica bound tourists, also at far more reasonable prices fronted by internationally acclaimed musician Rubin Blades. (We now have an avatar sloth representing Costa Rica who falls off the tree branch at the end of his/her presentation for not staying awake. Is there a message there?)

I want to send all Costa Rican travel professionals to Mexico for one month and learn how it is done. I want to start with immigration and duties whose foreheads would crack wide open if they ever gave a friendly smile of welcome to paradise. Congeniality is not part of the equation although I once got one to laugh.

The business secret of tourism is to seek repeat clients. When asking ICT and CANATUR, after a little foot shuffling, they said, “We have no plan for that.” It reminds me of the slogan printed on the Denver post: “It is a Privilege to Live in Colorado”. Here the mentality is that it is a privilege to let you, Mr. & Mrs. Tourist to see visit in paradise even if the monkeys are only rented for the day.

A tour group from California ordered up over nine rooms at the Grano de Oro in Downtown San Jose, still during the Green Season. I just got a call from the group leader saying the attitude was awful and this being the third year, he expected some respect as a valued customer. "Where can we move?"

Many tourists have just burned out on Costa Rica´s inflated prices, poor service and a feeling that they are not really of much value. We have totally forgotten that Costa Rica is selling, the tourists are the customer and they do have choices.
It is not a privilege is to spend your money in Costa Rica or anywhere else for that matter. We need to learn to earn. That is learn to earn discretionary vacation expenses rather than survive on folklore, catch phrases, half-truths and a sleepy sloth.

*John Holtz can be reached at [email protected]
 

 

 
 
 
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