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COSTA RICA NEWS | Friday 27 January 2012


iPhone Enthusiasts Had To Wait A Little More

A little late but for sure the iPhone 4S will was available at the 12:01am Friday, 24 hours later then the original announced launch.

The delay, this time, is not a fault of operators in Costa Rica but to the U.S. manufacturer, Apple Inc., that had failed to comply with the requirements of the Supterintendenica de Telecommunicaciones (SUTEL).


Apple enthusiasts waiting outside Kolbi (ICE) store in Multiplaza

Movistar, Claro and ICE all cancelled their Thursday morning launch, rather they sat in meetings all day with Apple and SUTEL officials to correct the problem and agree to a simultaneous launch today.

The SUTEL made it clear that it wasn't prohibiting the sale of the iPhone 4S, but reminded that distributing equipment that does not comply with its technical requirements is considered a gross misconduct and the operator could face a fine of between 0.25% and 0.5% of gross income.


Movistar en Multiplaza

For such the operators decided to suspend the launch and allow Apple to work out the problems with are with the IMEI number, a sort of unique ID that identifies each and every cellular phone.

The result of Thrusday's negotiations is that Claro and Movistar will be the official representatives of the warranty for the iPhone 4S in Costa Rica and Apple committing to submitting the IMEI numbers to the Sutel and the information available to all three operators.

And finally, each iPhone 4S sold by the operators is "an approved" phone as required by the Sutel, providing customers the information of guarantee of such.

Although the iPhone 4S has been in Costa Rica for some time, the units were purchased outside the country or online and were "homolgados", that is if a service problem existed the carrier would not be responsible and customers could not file a complaint. Also the those phones not purchased in Costa Rica are not covered by the warrantee in Costa Rica, but need to be sent to Apple in the U.S.

The Sutel defends the "homolgacion" approval process as a guarantee that the software and hardware of every cellular phone purchased in Costa Rica works properly.

On a side note, the iPhone 4S in Costa Rica comes "unlocked", that is it can be connected to any of the three operators in the country, for the SUTEL prohibits the sale of "locked" phones.


Claro in Multiplaza
 
 

 

 
 
 
 
 


 

 
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